Return Policy

We want you to feel completely at ease with your order. As many of our products are personalised especially for you, our returns process reflects that care.

Personalised Items

Because personalised keepsakes are made specifically for you, we are unable to accept returns or offer refunds on these items unless they arrive faulty or damaged.

Faulty or Damaged Items

If your order arrives damaged or with a fault, please contact us within 14 days of delivery. We will happily arrange a replacement or refund.

Non-Personalised Items

For non-personalised items, you may return your order within 30 days of delivery, provided it is unused and in its original packaging.

How to Start a Return

Please contact us before sending anything back, so we can guide you through the process. We’re glad to help, and there’s no need to worry about getting it exactly right — just reach out.